Quality is Free

Due: Friday 31 2014 at 6 pm

1. According to Philip Crosby “Quality is Free.” As a leader of a company, how will you set the operating budget for your Quality Department/Team and how will you decide how much to spend on Quality initiatives. What performance measures will you rely upon? Please remember to include your references.

2. You are investigating the service quality of restaurants. you are collecting primary data through interviews and observation. your task is to go to a restaurant and collect descriptive observational data on the following factors: space (layout of the physical setting), objects (physical elements such as equipment, tables, chairs, and the like), actors (staff and clients), and interactions between staff members and clients. then write a paper about your reports.